CUSTOMER service!!!!

I wonder at what point did the service disappear from the term customer service? It seems as though most businesses could not give two flying flips about satisfying their customers. They are only concerned with getting your money, and meeting their bottom line. If you can't already tell I am slightly disgruntled .....Nay I say, I am downright miffed!! This past Wednesday I had a surreal conversation with my road side assistance representative. I will now regail you with this tale and take you on a journey into the absolutely absurd.

I was on my way home from school, listening to my radio, airconditioner on, and not a care in the world when all of a sudden......Pow!! I had blown a tire. I gently moved my car to the shoulder and began the tedious process of changing said flat tire. Now, I am not the most gifted person when it comes to auto repair, but I CAN change a tire.....or so I thought. After jacking up the truck and removing the tire from the hub I turned to go and retrieve the spare tire, when I heard a sound that made me nauseated......The truck fell off of the jack. I turned around to see my naked hub embedded in the gravel. Now I am not one who uses profanity as a regular part of his vocabulary, but I must tell you I was persuaded to engage in a barrage of four letter words. As I seriously contemplated setting my truck on fire a car pulled up and a man and a woman, with five teeth between them, got out and intelligently asked, "you got a flat tire". I said..."Nope, my wheel got a cramp and I raised it up to relieve the pressure.....Here's your sign. The woman had a cigarette with ashes that had not been flicked since she lit it and tatoo on her arm that said "Screw Me". Needless to say I was a little worried. After we were unable to get the jack under the truck they promptly got in their car and left, leaving me to my misery.

Suddenly I remembered that I had road side assistance.......the heavens parted and the angels sang. I promptly dialed the number and the poster child for mental retardation answered on the other line. Here is the transcript of my conversation with this lady. I will refer to myself as ME and the lady as DA for dumb assistant.

DA: This is AAA how may I help you
ME: Yes I have a flat tire and the truck has fell off of the jack....could you please send someone to help get it up so I can put my spare tire on?
DA: Where are you located sir?
ME: I am on 411 southbound in between Leesburg and Gadsden , just past the Turketown Rd Crossroads, and about a mile and a half from Gaston School.
*Great Land Marks ...right? WRONG!!
DA: Sir are you near the Meighan Blvd Bridge?
Me: No Ma'am that is about six miles up the road
DA: Sir are you in Rainbow City?
Me: NO you need to come back the other way
DA: Sir I can' t tell where you are at
Me: Ma'am do you have a map?
DA: Yes I do. I see Leesburg and I see Gadsden
Me: I am smack dab in the middle of the two
DA: Hold on and I will see if I can get someone out to you
*****I am on hold for ten minutes*****
DA: Sir I am sorry but I can't locate anyone to help you. Maybe I can try a company out of Gadsden.
**********I am angry now**************
Me: WHO HAVE YOU BEEN CALLING
DA: Birmingham
ME: MA'AM THEY ARE AN HOUR AND A HALF FROM WHERE I AM SITTING. YES, WHY DON'T YOU TRY GADSDEN
*******I am on hold again**********
DA: Sir I have someone and they can be with you in about 90 minutes.
ME: MA'AM LET ME EXPLAIN THE SITUATION TO YOU.....I AM STRANDED, THERE IS A MOTHER OF ALL THUNDERSTORMS APPPROACHING ME, AND I HAVE NO VISIBLE MEANS OF SHELTER HERE. DO YOU UNDERSTAND THE CONCEPT OF ROADSIDE ASSITSTANCE?
DA: Yessir I do
ME: NO I DON'T THINK YOU DO....I AM STRANDED AND YOU ARE FAILING TO ASSIST ME.
DA: Sir, I am sorry, but that is the best I can do. Why don't you call 911
ME: WHAT ARE THEY GOING TO DO? SEND AN AMBULANCE TO TOW ME. THE ONLY THING THEY CAN DO IS THROW A SHEET OVER MY BLOODIED BODY AFTER I HAVE COMMITED SUICIDE BECAUSE YOU WON'T HELP ME.
DA: I am sorry sir.......click

About this time a gentleman pull up and offers some help, and with the help of his hydraulic jack we are able to put my spare tire on. Thank the Lord for people with common sense....because there are just not that many out there anymore.
So, I hope as a society we can somehow recover from this abyss of idiocy that we are sinking into, and bring back the concept of CUSTOMER service!!